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0800 484 0260

Call us for free 24-hours a day 7 days a week

General Enquiries

0800 484 0260

Direct Cremation Prepaid Plan

0800 484 0531

HELP AND ADVICE

Arranging a direct cremation is something many people are unfamiliar with, so it’s perfectly normal for you to have some questions or feel a little uncertain.

It’s also a time when you may be feeling a range of emotions including grief and loss, and are not sure who to turn to for advice and guidance.

Dealing with grief and loss

People react in different ways to loss, and the way in which grief may affect you depends on many things, such as what kind of loss you have suffered, your upbringing, your beliefs or religion, your age, your relationships, and your physical and mental health.

 

We provide all our clients with access to a professional 24 hour telephone bereavement and advice counselling service. We also provide information and advice on how to deal with grief and some useful contacts in our Guide to dealing with Grief and Loss that you may find helpful.

 Frequently Asked Questions

We’ve tried to detail some of the more commonly asked questions here for you – but if you can’t find the answer you want, we’re here to help you and you can call us any time on 0800 484 0260.

 

Click the red arrow to reveal each answer

WHAT IS A DIRECT CREMATION?

Not all direct cremations are the same. A Simplicity Cremation is a complete and straightforward service that is arranged directly over the phone, generally without the need to visit a funeral director.

 

It is usually unattended and does not involve any formal ceremony or service although we can arrange for you to witness the committal at additional cost. The deceased is transported to the crematorium where the cremation takes place and then the ashes are scattered within the remembrance garden at the crematorium or are returned upon request. 

 

Find out if a direct cremation is right for you.

IS THE DECEASED GIVEN ANY LESS CARE, TO HELP SAVE MONEY?

With us, absolutely not. A Simplicity Cremation does not mean substandard care. From the moment your loved one is collected to when the ashes are returned or scattered, every step of the process is carried out with dedication, expertise and compassion.

CAN I ATTEND THE CREMATION SERVICE?

A direct cremation does not offer any kind of funeral service or the presence of a minister or officiant.

 

However, we understand that some people may wish to witness the committal, so we do offer the opportunity to spend up to 30 minutes in the chapel with your choice of music.

 

The committal will take place at 9am at one of our preferred crematoria on a date of our choosing and we do ask that there is a maximum attendance of 12 people only.

 

There is an additional cost of £250 for this service.

CAN I CHOOSE WHEN OR WHERE THE CREMATION TAKES PLACE?

No, because of the nature of this service we can only use certain crematoria and certain time slots.

HOW MUCH DOES IT COST?

A Simplicity Cremation starts at £1,095 which covers all of the essential services you need although you can choose to add any extras if required or take a more inclusive package. You will be required to make a full payment over the phone by credit or debit card when you arrange a Simplicity Cremation.

 

Additional charges that you may incur are:

- for collecting the deceased outside the hours of 9am to 5pm Monday to Friday or on UK Bank Holidays; and /or

- the cost to remove pacemakers or other medical implants prior to cremation where a charge is made.

You will be advised if these costs are to be applied before the cremation takes place.

 

The Government's website, The Money Advice Service has some useful information and advice about paying for a funeral.

IS IT POSSIBLE TO VIEW THE DECEASED?

No, once we have taken someone into our care, the direct nature of the service means that there is no opportunity for viewing.

WILL THERE BE A FUNERAL PROCESSION?

No, because the service is managed directly there won’t be a traditional funeral procession and the deceased will arrive at the crematorium at a time chosen by us.

CAN I USE THE GOVERNMENT'S SOCIAL FUND FUNERAL PAYMENT TO COVER THE COST OF THE FUNERAL?

We require full payment over the phone for the service at the time of booking. However, if you qualify for the Government's Social Fund Funeral Payment you may be able to successfully claim the cost back. We will provide you with a full receipted invoice which you will need to make a claim within 3 months of the funeral. Find out more about the Government's Social Fund Funeral Payment.

 

The Government's website, The Money Advice Service also has some useful information and advice about paying for a funeral. 

WHAT HAPPENS AFTER THE CREMATION?

The ashes will be respectfully scattered on your behalf in our garden of remembrance or we can arrange to have them returned to you in a simple container or Simplicity urn upon request. We can arrange for someone to talk you through your options if you would like something more bespoke.

WILL THE CREMATION BE ON ITS OWN OR WITH OTHERS?

We will only ever cremate one person in the cremator at a time and the ashes will only be of that individual.

HOW CAN I PAY?

We accept payment by debit or credit card over the phone. The full payment must be made prior to us undertaking the service.

DOES A SIMPLICITY CREMATION HAVE RELIGIOUS ASPECTS?

Our cremation service is suitable for all religions.  We provide the cremation service without any religious aspects, allowing you to arrange your own religious service with your faith leader once the ashes are returned if you so wish.

HOW TO REGISTER A DEATH

When someone dies, the death needs to be registered before the funeral arrangements can proceed. You can find more information about registering a death in England and Wales, and Scotland or read our guide on what to do when someone dies.

IN WHICH AREAS IS A SIMPLICITY CREMATION AVAILABLE?

A Simplicity Cremation is available everywhere in mainland Great Britain including Scotland, (this excludes Northern Ireland, Scottish Isles, Isle of Man, Isle of Wight and the Channel Islands) through our nationwide network of offices and crematoriums. 

IS SIMPLICITY CREMATIONS A MEMBER OF THE NATIONAL ASSOCIATION OF FUNERAL DIRECTORS?

Yes. Simplicity Cremations, (as a trading style of Dignity Funerals Limited) is a member of the National Association of Funeral Directors, the industry body that sets the highest standards of customer care in funerals through a robust Code of Practice, Code of Professional Standards and independent arbitration service.

WHERE CAN I SCATTER ASHES?

If you are considering scattering a loved one’s ashes following a cremation, you will need to be aware of a few laws around this. We explain in more detail here.

 

WHAT IS A PAUPERS FUNERAL?

‘Pauper’s Funeral’ is a term that is sometimes used to describe a Public Health Funeral. We explain in more detail here.